- How does SpamDefend work?
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Any email identified as spam is bounced to the sender informing them of the fact that their message has been identified as spam. Most spammers will ignore the bounce, but in the unlikely event that a real message is identified as spam, the sender of the message will be notified. At periodic intervals, the administrator of the domain name will receive an email from WebCentral informing them of the number of spam emails that have been blocked by their SpamDefend service.
- What is Mission Control?
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Mission Control is your online, self-service control panel that WebCentral provides free of charge as part of your web hosting account with us. It allows you to more efficiently manage your web site and email services, as well as your account administration, with us and to do so at your convenience. You can access your Mission Control panel by going to https://mc-au.server-secure.com and entering your Username (VS Number) and password.
- What can I do using Mission Control?
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Some of the main things you will need to use Mission Control to perform include:
- Upload your web site files to our web servers;
- Create your mailboxes (ie. staff email addresses), and set auto-responders and auto-forwarders on these mailboxes;
- Request technical assistance using our Job Logging System; and
- Check the statistics of your web site.
Mission Control also gives you a quick and easy way of:
- Changing your contact details;
- Upgrading to a higher hosting plan;
- Searching our Online Help Tool to find useful technical articles and FAQs;
- Enabling technical components on your web site, including setting security tokens for restricting access;
- Adding additional products and services to your account;
- And much, much more!
Click here to download a copy of our 'Take Control' brochure that provides detailed information on the types of tasks you can perform using your Mission Control panel.
- Do you provide Technical Support for free?
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Yes, technical support is available free of charge to all WebCentral customers 24 hours a day, seven days a week, 365 days of the year. You can request support from one of our technicians in a number of ways:
- By logging a job in your Mission Control panel via the “Add Job” link; or
- By phoning our Technical Support Team on 1800 800 099 (ext. 1) and providing your username (VS Number) and password, as well as stating your name (as the main contact on the account).
Please also note the following:
- Technical support for our DSL Broadband services is only available Monday to Friday, between 6:00am and 9:00pm;
- Data Recovery from Back-Up Tape is an additional service that falls outside our free technical support. Please contact our Technical Support Team on 1800 800 099 (ext. 1) for more information on the charges associated with this service.
- How can I pay for my WebCentral services?
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WebCentral's preferred method of payment is to auto-debit from a credit card each month or year (depending on which payment plan you choose). If you wish to receive an invoice via the post, we can issue one for you, however doing this will attract a $3.50 administration fee for each invoice you receive. If you do wish to receive a mailed invoice, there are then several ways you can attend to payment of that account, including: BPAY, credit card (either over the phone or via our web site), cheque or cash. EFT is not available.
- How can I change my contact details with WebCentral?
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All your account details (except your company name) can be updated in your Mission Control panel via the 'Edit Your Details', then 'Your Address Details' links. Alternatively, call our Accounts Team on 1800 800 099 (ext. 3) and quote your username (VS Number) and password to change these details over the phone or to find out how to change your company name.