Sign Up & Installation Instructions for Managed Exchange
New Customers
If you are not an existing WebCentral customer, please call our Sales Team on 1300 886 540 to sign up for Managed Exchange today.
Existing Customers
Existing WebCentral customers can sign up for Managed Exchange by using our Mission Control system. Please call our Sales Team on 1300 886 540 if you would like to discuss the benefits of using Managed Exchange premium email in your business.
Below are the key steps that you need to follow to set up and configure your Managed Exchange mailboxes:
Step 1: Mission Control Username & Password
WebCentral's online self-service system, Mission Control, is the place to go to sign up for your new Managed Exchange service.
Existing customers should already have their Mission Control username and password. If you are unsure about these details, please call our Sales Team on 1300 886 540 and they will resend these details to the email address of the primary contact on your WebCentral account.
New customers will need to call our Sales Team on 1300 886 540 to set up an account and receive a username and password for Mission Control.
Step 2: Check Your System Requirements
The current system requirements that are necessary for Managed Exchange are as follows:
- Basic Access, Solo Access and Web Access
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- Broadband
- Internet Explorer 5.5 or Internet Explorer 6.0 (preferred)
- PC & Web Access and PC & Web Access Ultra
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- Broadband
- Windows XP with Service Pack 1 and Hotfix Q331320*
*This hotfix is required if you wish to use RPC over HTTP to connect to WebCentral's Managed Exchange servers. We recommend that you use RPC over HTTP as it avoids connection problems when your ISP is blocking Port 135. Port 135 can be blocked by ISPs as it may be accessed by viruses and other malicious exploits. You can download the required patches at the Microsoft web site.
Step 3: Choose the Configuration Guide for your Managed Exchange Product
Once you have your Mission Control username and password, select the configuration guide for your Managed Exchange product from the list below. These guides are easy to follow and have screenshots included to help you progress through the key steps.
Want to create an Outlook profile for your PC & Web Access or PC & Web Access Ultra account? Use our Outlook Profile Wizard.
Please call our Technical Support Team on 1300 886 540 if you require any further assistance.
Need Assistance Troubleshooting or Want Some Professional Help?
If you are having trouble configuring your Managed Exchange mailboxes, we have compiled a list of common issues (PDF : 147kb) that customers have encountered to assist you to resolve any problems that arise during the configuration process.
If you do not have internal IT staff or an IT consultant that you regularly use, WebCentral can refer you to a selection of its preferred Technology Advisor Partners in your local area (subject to availability) who have experience in getting Managed Exchange mailboxes up-and-running. Please call our Sales Team on 1300 886 540 to receive a referral.
Activating Managed Exchange Add-Ons
BlackBerry Add-On: Once you have enabled your Managed Exchange mailbox, please log a job in Mission Control requesting for the BlackBerry Add-On to be enabled on your account. You will need to specify the mailbox(es) that this additional service will apply to and agree to our Terms & Conditions. You will then be contacted with the simple steps to configure your BlackBerry device. You will now be able to access your email, calendar and contacts via your BlackBerry.
100MB Storage Add-On: You can activate as many 100MB Storage Add-Ons on your account as you require by logging a job in Mission Control. Please specify the number of Add-Ons you would like to purchase. Please note: Storage Add-Ons are applied at company level and contribute to the total monthly Managed Exchange storage allocation for that account. There is no way of assigning extra storage to a particular Managed Exchange mailbox under an account.